Shipping policy
Where we deliver
We deliver to addresses throughout the United Kingdom. We don't offer international shipping at this time.
Delivery services
All our delivery services are fully tracked. At checkout you can choose the option that suits you:
- Standard tracked delivery — sent with Royal Mail Tracked 48. We aim to deliver within 2–3 working days of dispatch. No signature required.
- Express tracked delivery — sent with Royal Mail Tracked 24. We aim to deliver the next working day after dispatch. No signature required.
Larger items
Some of our larger pieces — our lidded laundry baskets and our 90 × 150 cm jute rug — are too big for Royal Mail, so we send them with Parcelforce Worldwide, which is also fully tracked. For these items, standard tracked delivery is Parcelforce express48 (delivery within 2 working days of dispatch) and express tracked delivery is Parcelforce express24 (delivery the next working day after dispatch). If your order includes a larger item alongside other products, it may arrive in more than one parcel, and the delivery charge shown at checkout covers them all.
Delivery cost
- Free standard tracked delivery on all orders of £100 and over, including orders with larger items.
- On orders under £100, and if you choose express tracked delivery, your delivery cost is shown at checkout before you pay. It depends on the weight of your order and whether it includes any larger items.
Dispatch times
We aim to dispatch your order the next day. We dispatch every day except Sundays (and UK bank holidays) — so an order placed on Saturday is dispatched on Monday. During busy or sale periods, dispatch may take slightly longer.
Estimated delivery
Your total delivery time is next-day dispatch plus the transit time of the service you choose at checkout. As a guide, expect your order within roughly 2–4 working days of ordering. Please allow a little extra around bank holidays and sale periods.
Tracking your order
Once your order is dispatched, we'll email you a tracking link so you can follow your parcel to your door.
Delayed, lost or damaged parcels
Occasionally parcels are delayed in the carrier network. If your order hasn't arrived within 10 working days of dispatch, please email [email protected] and we'll investigate with the carrier (Royal Mail or Parcelforce) and put things right. If your item arrives damaged, contact us promptly with a photo and we'll arrange a replacement or refund. None of this affects your statutory rights.
Delivery address
Please double-check your address at checkout — we can't be responsible for orders sent to an incorrectly entered address, but we'll always try to help.
Returns & refunds
For returns, exchanges and refunds, please see our Refund Policy.
Questions?
Email [email protected].